Versandrichtlinien

Article 6 : Shipping & Delivery

Outside the EEC: duties and taxes may be applicable and are to be paid by the end customer.

6.a - All products can be shipped to France Metropolitaine (Corsica included), and to most of the worldwide countries served by "Coliposte". The Seller uses "Coliposte" (French postal Service) to ship and deliver the goods.
6.b - The goods will be shipped after the payment for the total amount of the order has been received. Goods will be delivered to the address given by the Customer on the website at the time the order was placed. As a consequence, the information transmitted by the Customer is considered to be correct and will not commit the Seller's responsibility in case of dispute.
6.c - Tracking Delivery : An email will be sent to the Customer in order to confirm his order has been shipped with all the necessary information to enable him to track the order (http://www.colissimo.fr/portail_colissimo/suivre.do?language=en_EN)
6.d - The availability of the products is provided on the website. Orders will be dispatched from Monday to Friday, excluding bank holidays. In order to reduce the Customer's delivery charges, any order which contains several products will be processed as a whole, especially if the products ordered by a Customer are not available at the same time.
6.e - Delivery time: The "Colissimo Suivi" method by "La Poste". As soon as the courier is in charge of the parcel, "La Poste" plans an average delivery time given in the summary table at the paragraph 6i. The parcel will be delivered by the postman, to the delivery address mentioned at the time the order was submitted by the Customer. In case of absence, the parcel will be available at the post office nearest the delivery address as indicated on the note left at the delivery address. Delivery times are communicated for information only and are indicated as accurately as possible considering the information given by the carrier. No refusal of delivery, neither claim for a refund of the shipping costs, nor damages suit of any kind could be taken by the Customer towards the Seller if the delivery was delayed.
6.f - In accordance with the article L121.20.3 of the French Consumer Code, the products must be delivered within a maximum period of thirty days from the day after the Customer submitted his order, subject to the payment of the total amount. Therefore, if a month after the order confirmation, the goods are not delivered for any reason other than force majeure, the sale may be cancelled at the request of the Seller, or the Customer. In this case, the Seller commits to give the Customer a refund on the amount received, excluding any other compensation.
6.g - Delivery of goods: the Customer must check the content of the parcel at the time of delivery. Any complaint regarding the parcel content must be done through the website contact form within 48 hours after delivery; the date the email was sent will be taken as a proof. Beyond this time, the Seller will consider that the Customer checked the parcel and no complaint could be sent to the Seller.
6.h - Delivery delay: The Seller endeavours to provide on the website the most accurate information regarding the products availability, products delivery times being prone to changes at any time without notification and also depending on suppliers lead times. The information regarding the products availability provided on the website is for information only and does not represent a contractual commitment. Nevertheless, the Seller is committed to make every effort to satisfy the Customer.
In case of delay within the eight working days following the date of dispatch confirmed by the Seller, the Seller suggests the Customer to check if the parcel is pending at the post office nearest the delivery address. Should this not be the case, we invite the Customer to contact us through the website contact form, providing his complete contact details, the order number, the references of the products ordered and a comment regarding the purpose of the request. Then, we will contact "La Poste" to set up an investigation which could last up to 21 days from the opening date. If the parcel is found, it will be shipped by "La Poste" as soon as possible. If the parcel is not found when the investigation has come to an end, the parcel will be deemed lost and the Seller will send a replacement without additional charges for the Customer.
6.i - Delivery charges: Delivery charges applied by the Seller exclusively depend on the delivery address. Colissimo : Delivery within 48h to France, Corsica and Monaco. Additional 2 to 6 days for the other destinations.

Colissimo prices

Weight France métropolitaine OM 1 OM 2 Zone 1 Zone 2 Zone 2' Zone 3 Zone 4 Zone 5 Zone 5' Zone 6
0g 32,00 € 5,00 € 22,80 € 30,00 € 9,00 € 10,50 € 16,50 € 11,50 € 13,50 € 26,50 €

Including VAT
OM 1 : Saint Barthélemy, French Guiana, Guadeloupe, Saint Martin, Martinique, Saint Pierre and Miquelon, Réunion, Mayotte
OM 2 : New Caledonia, French Polynesia, Wallis and Futuna
Zone 1 : Belgium, Germany, Luxembourg, Netherlands
Zone 2 : Austria, Switzerland, Spain, United Kingdom, Ireland, Italy, Portugal
Zone 2' : United Kingdom
Zone 3 : Switzerland, Czech Republic, Denmark, Estonia, Hungary, Lithuania, Latvia, Poland, Sweden, Slovenia, Slovakia
Zone 4 : Andorra, Albania, Bulgaria, Cyprus, Algeria, Finland, Greece, Croatia, Canaries, Iceland, Morocco, Malta, Norway, Romania, Sweden, Tunisia, Turkey
Zone 5 : Australia, Canada, Chinese, Hong Kong, China, Israel, India, Japan, Korea, Republic of, Russian Federation, Singapore, Thailand, Taiwan, China, United States, Viet Nam
Zone 5' : United States
Zone 6 : United Arab Emirates, Brazil, Belarus, Mauritius, Mexico, New Zealand, Oman, Qatar, Saudi Arabia, Ukraine, South Africa

DHL prices

Weight France métropolitaine Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
+ 3 000g 15,00 € 17,70 € 21,00 € 17,00 € 20,00 € 22,00 € 23,00 € 28,00 € 35,00 €

Including VAT
Zone 1 : Belgium, Germany, Spain, United Kingdom, Isle of Man, Italy, Luxembourg, Netherlands, Holy See (Vatican City State)
Zone 2 : Austria, Denmark, Finland, Greece, Ireland, Portugal, Sweden
Zone 3 : Bulgaria, Cyprus, Czech Republic, Estonia, Croatia, Hungary, Lithuania, Latvia, Malta, Poland, Romania, Slovenia, Slovakia
Zone 4 : Andorra, Albania, Bosnia and Herzegovina, Switzerland, Guernsey, Gibraltar, Jersey, Liechtenstein, Moldova, Montenegro, Macedonia, the former Yugoslav Republic of, Norway, Serbia, San Marino, Turkey, Holy See (Vatican City State), Kosovo
Zone 5 : Canada, Mexico, Nicaragua, Saint Pierre and Miquelon, United States
Zone 6 : Bangladesh, Chinese, Algeria, Egypt, French Guiana, Guadeloupe, Hong Kong, China, Indonesia, India, Japan, Cambodia, Korea, Republic of, Sri Lanka, Morocco, Martinique, Malaysia, Philippines, Réunion, Singapore, Thailand, Timor-Leste, Tunisia, Taiwan, China, Viet Nam, Mayotte, South Africa
Zone 7 : United Arab Emirates, Belarus, Ukraine
Zone 8 : Armenia, Argentina, Australia, Azerbaijan, Barbados, Bahrain, Saint Barthélemy, Brunei Darussalam, Bolivia, Brazil, Bahamas, Belize, Congo, Democratic Republic of the, Congo, Côte d'Ivoire, Cook Islands, Chile, Colombia, Costa Rica, Cuba, Fiji, Gabon, Grenada, Guatemala, Canaries, Israel, Iraq, Iceland, Jamaica, Jordan, Kenya, Kuwait, Cayman Islands, Kazakhstan, Lao People's Democratic Republic, Lebanon, Saint Lucia, Saint Martin, Madagascar, Macao, China, Mauritius, Maldives, New Caledonia, New Zealand, Oman, Peru, French Polynesia, Papua New Guinea, Pakistan, Puerto Rico, Paraguay, Qatar, Saudi Arabia, Seychelles, Senegal, Tonga, Uruguay, Venezuela, Wallis and Futuna, Samoa

6.j – Additional shipping costs. If your product is returned to us by the Postal Service for the following reasons, we will ask you to pay additional shipping costs to resend your order:
- Wrong address
We send your order to the address you specified. You are responsible if there is a mistake in your delivery address. As soon as your order is back to us, we will contact you by email to pay by credit card or Paypal new shipping costs (same amount as the original shipment).
- Unclaimed (You did not collect your parcel at the post office on time)
The parcel will be returned to us. We will contact you by email to pay by credit card or Paypal new shipping costs (same amount as the original shipment).