Politica di rimborso

Article 7: Right of withdrawal

7.a - In accordance with the article L.121-20 et seq of the French Consumer Code, the Customer has fourteen clear days in which to exercise his right of withdrawal without giving a reason therefore or incurring a penalty, with the exception, where applicable, of the cost of returning the goods.
7.b - In order to exercise his right of withdrawal, the Customer must inform the Seller by email through the website contact form in order to provide the best customer service. The email must be sent within fourteen clear days of receipt of the goods, the date of sending will be taken as a proof. The products must be returned by "Post", with track and trace option, in their original packaging, in perfect condition, complete, to the following address:

Ögon -DESIGNS-
ZAC du Long Buisson
175 Rue Alberto Santos Dumont
27930 Guichainville
FRANCE

When the Customer exercises his right of withdrawal, the Seller commits to refund the total amount paid by the Customer (except the return shipping costs) as soon as possible and no later than thirty days from the date this right is exercised and after the Seller receives the returned goods. If the products returned are incomplete or damaged, they will not be replaced neither refunded. Moreover, the return shipping costs must be paid by the Customer. The Seller draws the Customer's attention to the fact that the Customer is responsible for the risks of return and the Seller does not accept liability for goods which are damaged or lost during return shipment, especially if the Customer does not follow the return instructions.

7.c - The right of withdrawal does not apply to personalized products (engraving option). These products cannot be exchanged nor refunded.

Article 8 : Conformity and guarantee of the products

8.a - In case of nonconformity of the products, the Customer who wants to return the goods must inform the Seller first by a motivated request through the website contact form. In order to provide the best customer service, the Customer must provide the necessary explanation and justification to the Seller. The email must be sent within seven clear days of receipt of the goods, the date of sending will be taken as a proof. The products must be returned by "Post", with track and trace option, in their original packaging, in perfect condition, complete, to the following address:

Ögon -DESIGNS-
ZAC du Long Buisson
175 Rue Alberto Santos Dumont
27930 Guichainville
FRANCE

The Seller draws the Customer's attention to the fact that the Customer is responsible for the risks of return and the Seller does not accept liability for goods which are damaged or lost during return shipment, especially if the Customer does not follow the return instructions.

Article 9: Product Warranty

9.a - Customer benefits from the legal provisions relating to warranty of latent defects by virtue of the article 1641 et seq of the French Civil Code. Any incomplete or damaged product or whose original packaging has been damaged cannot be returned or replaced as part of the warranty. This warranty excludes: unreasonable or abnormal use of the product, damages and their consequences due to the intervention of the Customer or due to the intervention of a third party initiated by the Customer, damages and their consequences due to an abnormal use of the product, as well as the normal wear and tear of the product. The product is designed to hold a maximum of 7 credit cards or 15 cards and papers (bank notes, credit card receipt, and business cards). If the Customer notices the product is hard to close when using it, it is because the product is over-filled. The closing system closing system can be damaged if the wallet is over-filled or if it is dropped. These are the two main ways of breaking the lock. Any damages on the closing system which would occur under these circumstances are excluded from this warranty. In normal use, the product can last at least 3 years.

Article 10 : Retention of title and cancellation clause

10.a - The Seller retains the ownership of the goods sold until the Customer fulfils his obligation, especially the payment of the total set amount. Once the transfer of ownership is done, the Customer is responsible for the risks of loss, theft or deterioration of the product.
10.b - If the Customer fails to fulfil one of his obligations, the sale will be terminated automatically without notice. The Customer will have to restore the goods to the Seller within 48 hours, and will be charged for the return shipping costs.